Thursday, June 28, 2007

Minneapolis. Again.

I am thrilled to be flying Northwest Airlines to Minneapolis tomorrow, especially given stories like this one citing their continued problems this summer canceling 10% of their flights for four days in a row.

There's one way to get to Minneapolis non-stop from Boston. That's Northwest.

It's also a relatively expensive flight route. For the dates I booked, fares started in the $400's, all with connections. My flight was like $550 roundtrip, and there were carriers even more expensive. They need JetBlue or Southwest to come in there and drive down prices.

Northwest is also super proud of their $102 Million in non-ticket revenue expected this year - all fees like booking aisle seats, ticket changes, or actually wanted to speak with a reservations agent. I know some of these fees are common across all airlines, but others (high fees for aisle seats, for example) are unique to Northwest here in the US.

The nickel and diming of consumers continues, all hand-in-hand with continued shoddy service.

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