Tuesday, March 06, 2007

Nickel and Diming at the Renaissance Hotel Hollywood


In this day and age of ubiquitous Internet access, it’s so irritating to find nice hotels that cheap out on providing Internet access to their guests. And by cheap out, I’m suggesting passing along ridiculous fees to patrons.

I’m at the Renaissance Hotel in Hollywood today, and for what they charge, they are ripping off their guests in terms of Internet access. Shame on them – major thumbs-down.

These days, free WiFi is common in hotels. For properties without free Wifi, often their offerings are free High-Speed Wired connections or daily access fees – something like $10-$12 for 24 hours of unlimited access.

The Renaissance Hollywood offers the $10/day wired High-Speed package for the guest rooms. Terrific. Unfortunately, their wireless provider is a different company, which charges $2.95 for 15 minutes and 25 cents per minute thereafter. What a rip-off!

Free wireless should not be limited to the budget or midsize hotels. For example, Courtyard prides itself on free High-Speed Internet.

I’m here on business – we have 7 meetings scheduled this week, many of them at the hotel. It would be nice to have laptop Internet access without absurd fees, as our database software is web-based and accessing it throughout the day would be helpful.
So my vote – not only is the Renaissance Hollywood not worth their room fees, but their Internet options are inexcusable. Stay somewhere else.

1 comment:

Anonymous said...

Agreed. What a rip off. Major thumbs down to Renaissance.